Policies and Procedures

"We are committed to ensuring digital accessibility for people with disabilities. We welcome your feedback on the accessibility of our website and digital publications. Please contact us if you experience any difficulty."

Terms and Conditions of Sale

1. Overview
These Terms and Conditions of Sale govern your use of the Clear Mind Press website (www.clearmindpress.com) and your purchase of books and digital publications (including PDFs and ePubs) from our online store. By placing an order, you agree to be bound by these terms.

2. Orders and Payment
All orders are subject to acceptance and availability. Prices are listed in Australian dollars and include GST unless otherwise stated. We accept payment via secure third-party payment processors (e.g., Stripe or PayPal). By placing an order, you authorise us to charge your chosen payment method.

3. Digital Products
Digital products (ePubs, PDFs) will be available for download upon successful payment. These files are for your personal use only. You may not reproduce, distribute, or share these files in any format without written permission from Clear Mind Press.

4. Shipping and Delivery
Physical books are shipped using standard or express delivery services as selected at checkout. Delivery timeframes are estimates only and may vary by region. Title and risk in goods pass to you upon dispatch.

5. Refunds and Returns
We comply with the consumer guarantees under the Australian Consumer Law. If a product is faulty, not as described, or otherwise breaches a consumer guarantee, you may be entitled to a refund, replacement, or repair.

Digital products: Due to the nature of downloadable content, we generally do not offer refunds unless required by law (e.g., defective file or download failure).
Physical products: Please contact us within 14 days of receipt if your item is defective or not as ordered. Return postage will be reimbursed where required by law.

6. Intellectual Property
All content on this website—including text, images, product descriptions, and downloadable materials—is protected by copyright and other intellectual property laws. You may not copy, reproduce, or distribute any content without our express written consent.

7. Limitation of Liability
To the extent permitted by law, Clear Mind Press excludes all liability for any loss or damage arising from your use of the website or purchase of our products, except where such exclusion is not permitted under the Australian Consumer Law.

8. Governing Law
These terms are governed by the laws of the Northern Territory, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of the Northern Territory.

9. Contact Us
For any questions, complaints, or refund requests, please contact:

Clear Mind Press
Email: info@clearmindpress.com
Website: www.clearmindpress.com

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at www.clearmindpress.com and purchase our products.

1. What Personal Information We Collect

We collect personal information that is reasonably necessary for our business activities, including:

Your name and contact details (such as email address and postal address)
Payment information (via secure third-party processors)
Order history and preferences
Any information you provide via forms, surveys, or email correspondence
Technical data (e.g., IP address, browser type, website usage via cookies)

We do not collect sensitive information (such as health or racial data).

2. How We Collect Personal Information

We collect information through:

Online forms (e.g., checkout, contact, newsletter signup)
Email communication
Cookies and analytics tools (e.g., Google Analytics)
Third-party service providers involved in payment, hosting, or marketing

3. Why We Collect and Use Your Information

We collect personal information for the following purposes:

To fulfil orders and deliver physical and digital products
To provide customer service and support
To communicate with you about your orders, our products, or our newsletter
To improve our website and user experience
To comply with legal obligations

We do not use or disclose your personal information for direct marketing unless you have opted in.

4. Disclosure of Personal Information

We may disclose your personal information to:

Payment gateways (e.g., Stripe, PayPal)
Shipping partners (e.g., Australia Post)
Website hosts, IT service providers, or email platforms
Legal or regulatory authorities, if required by law

All third parties we engage must comply with privacy obligations.

5. Overseas Disclosure

Some of our service providers may store data overseas (e.g., web hosts or email providers based in the United States or EU). We take reasonable steps to ensure those providers comply with privacy standards comparable to those under Australian law.

6. Data Storage and Security

We store personal information electronically and take reasonable precautions to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

7. Access and Correction

You may request access to the personal information we hold about you, or request corrections if it is inaccurate, incomplete, or out of date. To do so, contact us using the details below.

8. Complaints

If you have a complaint about how we have handled your personal information, please contact us. We will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

10. Contact Us

For all privacy-related enquiries:

Clear Mind Press
Email: info@clearmindpress.com

Website: www.clearmindpress.com

All content available on this website, including but not limited to text, images, cover designs, book titles, logos, graphics, downloadable files (including ePubs and PDFs), and other material (collectively, "Content") is the property of Clear Mind Press or its authors and contributors and is protected by Australian and international copyright laws.

Use of Website Content

You may view, download, and print materials from this website for your personal, non-commercial use only. Any other use, including the reproduction, adaptation, modification, distribution, transmission, republication, display, or performance of the Content without prior written permission is strictly prohibited.

All books and digital publications available for purchase through www.clearmindpress.com are protected under the Copyright Act 1968 (Cth). The copyright in each book remains with the author or as otherwise attributed. Purchase of a publication grants you a limited, non-transferable licence to use the work for personal use only. Reproduction, redistribution, or public performance of any part of a publication without written permission is prohibited.

Third-Party Copyright

Some works on this website may include content owned by third parties (such as quotations, images, or other referenced works). All such use is in accordance with relevant licences or fair dealing provisions, and the respective copyright owners are acknowledged where applicable.

Clear Mind Press respects the intellectual property rights of others. If you believe any content on this website infringes your copyright, please contact us at:

Clear Mind Press
Email: [Insert contact email]
Website: www.clearmindpress.com

We will review all concerns in accordance with applicable laws.

Returns and Refunds Policy

We aim to provide books and digital resources of the highest quality. We comply with the consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

This policy outlines your rights and our procedures regarding returns, exchanges, and refunds for both physical and digital products.

1. Physical Books

a. Damaged or Faulty Items

If your physical book arrives damaged, misprinted, or otherwise faulty, please notify us within 14 days of receiving your order. We will provide a replacement, exchange, or refund, as appropriate.

Please include:

Your order number
A description of the issue
Photographic evidence, where applicable

We may ask that you return the faulty product. If so, we will reimburse reasonable return shipping costs.

b. Change of Mind

We do not offer refunds or exchanges for change of mind or incorrect purchases unless required by law. Please ensure you review your order carefully before completing the purchase.

2. Digital Products (PDFs, ePubs)

a. Faulty Downloads

If a digital product is defective, does not download properly, or is otherwise unusable, please contact us within 7 days of purchase. We will attempt to resolve the issue, and if the fault cannot be remedied, you may be entitled to a refund or replacement under the ACL.

b. No Refunds for Change of Mind

Due to the nature of digital content, we do not provide refunds for change of mind, accidental purchases, or if your device is incompatible with the file format. Please check your device and file format requirements before purchase.

3. How to Request a Return or Refund

To initiate a return or refund request, please contact us at:

Clear Mind Press
Email: infor@clearmindpress.com
Website: www.clearmindpress.com

Please include your order details and a description of the issue. We will assess your request in line with our obligations under Australian Consumer Law.

4. Processing Time

If a refund is approved, it will be processed to your original method of payment within 5–10 business days. If a replacement item is offered, we will dispatch it as soon as practicable.

Shipping Policy

Effective Date: 1 July 2025

This Shipping Policy sets out the terms and conditions for delivery of physical and digital products purchased from www.clearmindpress.com.

1. Physical Books

a. Delivery Areas

We ship physical books to addresses within Australia and internationally. Some remote locations may experience longer delivery times.

b. Delivery Timeframes

All orders are processed within [2–5] business days of purchase, unless otherwise stated. Shipping timeframes vary based on your location and the delivery method selected at checkout:

Standard Shipping (Australia): Estimated 3–10 business days
Express Shipping (Australia): Estimated 1–3 business days
International Shipping: Estimated 7–21 business days, depending on destination and local postal services

Please note that these timeframes are estimates and may be affected by carrier delays or public holidays.

c. Shipping Costs

Shipping charges are calculated at checkout based on your location, package weight, and selected delivery method. All shipping prices are displayed in Australian dollars (AUD).

d. Tracking

You will receive a tracking number once your order has been dispatched (where tracking is available). If your order does not arrive within the estimated timeframe, please contact us for assistance.

e. Risk and Title

Risk in the goods passes to you upon dispatch. Title passes upon full payment of the purchase price and shipping costs.

2. Digital Products

Digital products (PDFs and ePubs) are delivered via download links provided after successful payment. You will also receive a confirmation email with access to your digital purchases.

If you encounter issues accessing your downloads, please contact us promptly.
Please ensure your device supports the file format before purchase.

3. Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange re-delivery. Additional shipping charges may apply.

4. Contact Us

For questions regarding your shipment, please contact:

Clear Mind Press
Email: info@clearmindpress
Website: www.clearmindpress.com

Disclaimer

Clear Mind Press publishes and distributes books and digital materials for educational, literary, and informational purposes. The content available through www.clearmindpress.com—including physical publications, ePubs, PDFs, and website material—is provided in good faith and reflects the views, knowledge, and experiences of the respective authors.

1. General Information Only

Unless explicitly stated otherwise, the content we publish does not constitute professional advice, whether medical, legal, psychological, financial, or otherwise. Any reliance on the material is at the reader’s own risk.

You should always seek appropriate independent professional advice relevant to your specific situation.

2. No Guarantees

We make no warranties or representations, express or implied, about:

The completeness, accuracy, reliability, suitability, or availability of any information published
Outcomes or results that may be achieved from the use of our books or digital materials

While we take reasonable steps to ensure quality and accuracy, we do not guarantee that the website or any product will be error-free or uninterrupted.

3. Health and Wellbeing Publications

Where content discusses physical or mental health, wellness, exercise, nutrition, or related topics:

It is not intended to substitute for medical advice, diagnosis, or treatment
Readers should consult qualified health professionals before acting on any such information

4. External Links and References

Our website and publications may contain links to external websites or refer to third-party content. These links are provided for convenience only. We do not endorse or assume responsibility for any third-party sites or materials.

5. Limitation of Liability

To the maximum extent permitted by law, Clear Mind Press, its directors, authors, employees, and affiliates will not be liable for any loss or damage (including but not limited to indirect or consequential loss) arising from the use of, or reliance on, our publications or website content.

6. Contact Us

If you have questions about the content published by Clear Mind Press, please contact us at:

Clear Mind Press
Email: info@clearmindpress.com
Website: www.clearmindpress.com

Cookies Policy

Effective Date: 1 July 2025

This Cookies Policy explains how Clear Mind uses cookies and similar technologies when you visit our website at www.clearmindpress.com.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help store information about your preferences and activity, which can improve your browsing experience and enable functionality such as login sessions, shopping carts, and analytics.

2. Types of Cookies We Use

We use the following types of cookies on our website:

Strictly Necessary Cookies: These are essential for website functionality, including access to secure areas (e.g., checkout and customer login).
Performance Cookies: These collect information about how visitors use the site, such as pages visited and error messages. This helps us improve site performance.
Functional Cookies: These allow the website to remember your preferences (e.g., language settings or previously viewed products).
Analytics and Marketing Cookies: We may use tools such as Google Analytics to analyse user behaviour, which helps us improve content and marketing.

3. Third-Party Cookies

Some cookies are set by third-party services that appear on our website, such as:

Embedded content (e.g., YouTube videos or book previews)
Payment platforms (e.g., Stripe, PayPal)
Social media links or sharing tools

We do not control these third-party cookies and encourage you to review their respective privacy and cookie policies.

4. Your Choices

By continuing to use our website, you consent to the use of cookies as outlined in this policy.

You can manage or disable cookies through your browser settings:

Most browsers allow you to block or delete cookies via the "Settings" or "Privacy" tab.
Disabling cookies may affect the functionality of our website, particularly with regard to purchases or login features.

To opt out of Google Analytics tracking, you can use the Google Analytics Opt-out Browser Add-on.

5. Changes to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, law, or our practices. The updated version will be posted on this page with the effective date.

6. Contact Us

If you have any questions or concerns about our use of cookies, please contact:

Clear Mind Press
Email: info@clearmindpress.com
Website: www.clearmindpress.com

Digital Product Licence Agreement

This licence agreement outlines the terms under which you may use this product.

1. Grant of Licence
You are granted a single-user, non-exclusive, non-transferable licence to access and use this file for personal use only.

2. Permitted Use
You may:

Store the file on up to five personal devices.
Print one copy for private, non-commercial use (where permitted by the format).

3. Prohibited Use
You may not:

Reproduce, distribute, publish, or sell the file or its contents in whole or in part.
Share the file via email, file-sharing platforms, or social media.
Upload or embed the file in any publicly accessible website or learning platform.
Alter, edit, or remove any part of the content or its attribution.

4. Intellectual Property
This product is protected by copyright under the Copyright Act 1968 (Cth) and international conventions. The authors and Clear Mind Press retain all rights, including moral rights.

5. Termination
Any breach of these terms automatically terminates this licence. In such case, you must delete all copies in your possession and may be subject to legal enforcement.

6. No Warranty
This product is provided "as is" without warranties as to compatibility, completeness, or fitness for a particular purpose, except as required under applicable law.

7. Australian Consumer Law
Your rights under this agreement are in addition to any rights and remedies you may have under the Australian Consumer Law.

For questions, support, or reporting misuse, please contact:info@clearmindpress.com

Last updated: 1 July 2025